Strata ERV & HRV Services Vancouver
ERV and HRV Maintenance, Repair and Replacement for Strata, Condo, Townhouse and High-Rise Buildings
Vanheat Services maintains, repairs and replaces energy recovery ventilators (ERVs) and heat recovery ventilators (HRVs) in strata properties, condominiums, townhouse complexes, high-rise buildings and other multi-unit buildings across Vancouver and Metro Vancouver. We work with strata councils and property managers on access, resident notices and scheduling, and strata and building work is quoted in writing after a site assessment.
Ventilation problems in a multi-unit building often show up as condensation, musty odours, stuffy suites or noisy equipment. We check filters, cores, drains, fans, dampers, controls and airflow, then recommend maintenance, repair or replacement with a clear written scope. For single-family homes, see our HRV and ERV services.
Last updated October 14, 2026.
Call (604) 281-4790 Request a Site Assessment
Rated 4.9 Stars by 260+ Metro Vancouver Customers
Real reviews from 260+ customers across Metro Vancouver, from ventilation and HVAC maintenance to repairs for homes, strata and commercial properties.
"VanHeat Services recently completed maintenance on four systems at our home: the AC, air handler, tankless water heater, and HRV. Shaun was very knowledgeable, professional, and thorough... VanHeat Services is now our go-to company for maintaining the heating, cooling, and ventilation systems in our home."
"We live in Cyprus and have a rented commercial property in Vancouver. We had an issue with the VRF system two nights ago and called Vanheat Services for urgent help. Their crew showed up the very next day and fixed the rooftop unit very quickly. The price was also very reasonable. The Vanheat technicians were professional, reliable, and knowledgeable. We highly recommend Vanheat Services for commercial and strata properties."
"...the inspection was thorough enough to actually find another issue with the boiler system, which is required to keep the house warm in winter. Both issues were fixed within a few hours... I highly recommend this company if you are looking for quick service appointment and affordable price for parts or replacement."
"Technician was prompt, professional and friendly. Cost for annual servicing of our furnace and tankless water heater was reasonable. We will definitely be calling them again next year."
"Sean was amazing! Communicated all aspects of work. Thank you"
260+ reviews and counting
Strata ERV and HRV Services
Maintenance, repair and replacement for ventilation equipment in multi-unit buildings.
Scheduled Maintenance
Filter, core, drain, fan and control service, planned suite by suite or building-wide with notices coordinated through the property manager.
Repair
Diagnosis and repair of fan and motor failures, control and sensor faults, damper problems, blocked drains, freezing and noise.
Replacement
Replacement of failed or end-of-life ERV and HRV units, with equipment options and a written scope for council approval.
Assessment and Documentation
A site assessment of existing ventilation, written scopes and quotes for approval, and service records for strata files.
Common ERV and HRV Problems in Strata Buildings
Ventilation issues multi-unit buildings can experience and what can cause them.
Condensation and Musty Odours
A ventilation system that is off, set too low, clogged or out of balance can contribute to condensation and musty smells, alongside indoor moisture sources and building conditions.
Stuffy Suites and Cooking Odours
Weak fresh air supply or unbalanced airflow can leave suites stuffy and let odours linger.
Winter Freeze-Up
Restricted airflow, drainage problems or frost-control issues with dampers, controls or sensors can let ice build up in cold weather.
Noisy Equipment
Worn bearings, unbalanced fans, loose panels or duct restrictions can make units noisy.
Clogged Filters and Cores
Deferred maintenance lets filters and cores clog, cutting airflow and efficiency.
System Not Running
Control, wiring or motor failures can stop a unit completely.
Strata, Condo, Townhouse and High-Rise Buildings
Ventilation service for multi-unit properties across Metro Vancouver.
Townhouse Complexes
Suite-by-suite ERV and HRV service across townhouse complexes, scheduled with the property manager.
Condos and High-Rise Buildings
In-suite and common-area ventilation equipment in mid-rise and high-rise buildings, with access arranged through building management.
Strata Councils and Property Managers
Written scopes for approval, resident notices and service records. See our strata HVAC services.
Commercial and Mixed-Use Buildings
Ventilation and HVAC service for commercial and mixed-use buildings. See our commercial HVAC services.
How Strata Ventilation Work Is Organized
Site Assessment
We review the ventilation equipment, access, known resident complaints and the building's maintenance history.
Written Scope and Quote
You receive a written scope and quote for council or property manager approval.
Scheduling and Notices
We plan the visit with the property manager, including suite access and resident notices.
Service, Repair or Replacement
Our technicians complete the approved work and check that each unit is running and moving air.
Records for Strata Files
We provide service records so the building's maintenance history stays up to date.
HRV or ERV: Which Fits Your Building?
An HRV transfers heat between separate outgoing and incoming air streams. An ERV transfers heat and moisture. Which type is appropriate depends on the building's ventilation design, indoor humidity, outdoor conditions and existing equipment, and replacement units generally need to match the building's ventilation design and strata requirements. We explain the options after an assessment.
Why Strata Councils Choose Vanheat Services
Serving strata properties and multi-unit buildings across Metro Vancouver since 2008.
4.9 Stars, 260+ Reviews
Rated by customers across Metro Vancouver. Read our Google reviews.
Clear Written Scopes
Strata and building work is quoted in writing after a site assessment, ready for council approval.
Resident Coordination
We work through the property manager on suite access, notices and scheduling.
Upfront Pricing, No Hidden Fees
Work is quoted in writing before it begins, and approved work is billed at the quoted price.
One HVAC Team
Ventilation, heating, heat pump, boiler and duct cleaning service from one local company.
BBB A+ and FortisBC Trade Ally
A BBB Accredited Business with an A+ rating and a FortisBC Trade Ally Network member, with head office in North Vancouver.
Strata ERV and HRV Services: FAQ
What is the difference between an HRV and an ERV?
A heat recovery ventilator (HRV) transfers heat between separate outgoing and incoming air streams. An energy recovery ventilator (ERV) transfers heat and moisture. Which type is appropriate depends on the building's ventilation design, indoor humidity, outdoor conditions and existing equipment, and we explain the options after an assessment.
How often should a strata building service its ERV or HRV systems?
It depends on the equipment, how hard it runs and the building. Filters typically need regular cleaning or replacement and the cores, drains, fans and controls need periodic service, following the manufacturer's instructions. We recommend a schedule for your building after an assessment and can service all suites in a planned visit.
How much does strata ERV and HRV service cost?
Cost depends on the number and type of units, access, the condition of the equipment and the scope of work. Strata and building work is quoted in writing after a site assessment, so councils and property managers have a clear scope for approval.
Why is there condensation on windows even with an HRV or ERV?
Ventilation problems such as a system that is switched off or set too low, clogged filters or cores, unbalanced airflow or a failed fan can contribute to condensation. Indoor moisture sources, window surface temperatures and building envelope conditions also play a part. We check the ventilation equipment, controls and airflow and tell you what we find; building envelope issues need the appropriate building professional.
Why does the system freeze up in winter?
Ice can build up in cold weather when airflow is restricted, the drain is not draining properly, or frost-control components such as dampers, controls or sensors are not working as designed. We check airflow, drainage and the frost-control operation before recommending a repair.
Why is our ERV or HRV making noise?
Noise can come from worn fan bearings, an unbalanced fan wheel, loose panels or mounting, or restrictions in the ductwork. We find the source and quote the repair in writing.
Can individual owners upgrade the ventilation in their own suite?
Sometimes. It depends on the strata bylaws, whether common property is affected, the building's ventilation design and any strata approval that is required. We can provide technical information to support the owner's application, but the strata corporation makes the approval decision.
Can you provide documentation for strata records and AGMs?
Yes. We provide written scopes and quotes for council approval and service records after maintenance or repair, so property managers can keep the building's maintenance history up to date.
Do you offer emergency service for ventilation problems?
Our emergency line is answered 24/7. When you call (604) 281-4790, we confirm the arrival window based on technician availability, traffic and the building's location, and any applicable after-hours premium is quoted before work begins.
Strata Ventilation Service Across Metro Vancouver
ERV and HRV service for strata properties and multi-unit buildings across Metro Vancouver, the Lower Mainland and Squamish.
Related Services
Strata HVAC Services
Heating, cooling and ventilation service coordinated with strata councils.
Request a Strata Ventilation Assessment
ERV and HRV maintenance, repair and replacement for strata properties, condos, townhouses and high-rise buildings across Metro Vancouver, with written scopes for council approval and an emergency line answered 24/7.
Call (604) 281-4790 Request a Site Assessment