Continental Heat Pump & AC Repair Vancouver
Continental Heat Pump, AC and Dual Fuel Repair for Residential, Strata, High-Rise and Commercial Properties
Vanheat Services repairs Continental heat pumps and air conditioners across Vancouver and Metro Vancouver, for residential, strata, high-rise and commercial properties. Continental is a heating and cooling brand of Wolf Steel Ltd., the Canadian company behind Napoleon, based in Barrie, Ontario. Our Red Seal certified HVAC technicians diagnose the fault before quoting: the diagnostic starts from $129 and is credited toward approved repair work, and repair pricing is provided in writing after diagnosis and before approved repair work begins.
Whether your Continental outdoor unit will not start, is stuck in one mode or has iced over in winter, we find the cause first. Our emergency line is answered 24/7, and qualifying residential installations include a 10-year parts and labour warranty.
Last updated November 7, 2026.
Call (604) 281-4790 Book a Service Call
Rated 4.9 Stars by 270+ Metro Vancouver Customers
Real reviews from 270+ customers across Metro Vancouver, from heat pump and AC maintenance and repairs to service for homes, strata and commercial properties.
"...Mitsubishi heat pump for our home, very neat and clean, they were very patient with our questions and the unit runs very smoothly, their price was way better than others and my daughters are so happy now, highly recommend"
"Vanheat recently won our strata bid and recently is doing 10 units in our strata, and every one is so happy about their job and product, they did all the calculations before hand and also provide the electrical Load calculation as well , they provide all the permits already and start the job with professional crews, they really know what they are doing and answered all the customers questions..."
"I called Vanheat Services when I was concerned that our older furnace may have a small gas leak... Despite the age of the furnace Shaun never tried to talk me into replacing any part of the furnace but did take the time to answer my questions about what my options were if the furnace did stop working in the future, including current rebates available through Fortis BC. Very knowledgeable, professional, and provided great customer service!"
"VanHeat was able to solve a problem that for 3 year our previous service providers couldn't. Not only are they knowledgeable and kind but they are extremely fair. They are not after money but after repeat customers, which starting from today will be me!"
"Prompt and on time for annual tune-up and maintenance of my furnace. Completed a detail checklist of what was checked and and explanation of what suggested to be done. Price was reasonable."
"I had an absolutely phenomenal experience with VanHeat Services! They delivered a flawless, top-tier service for my entire HVAC system. Every detail was handled with care and professionalism from the staff. The team went above and beyond. If you need HVAC services, look no further..."
270+ reviews and counting
Residential, Strata, High-Rise and Commercial Continental Repair
Continental central systems can be found in a range of Metro Vancouver property types. Vanheat Services provides Continental heat pump and AC repair for residential, strata, high-rise and commercial properties where this equipment is installed.
Residential Homes
Continental central heat pumps, central air conditioners and dual fuel systems in detached homes and homes with suites.
Townhouses and Strata
Repairs coordinated with strata councils and property managers on access, scheduling and authorization, with the documentation managers typically need. See our strata HVAC services.
High-Rise Buildings
Heat pump and AC repair in high-rise buildings across Metro Vancouver. Heat pump installations are also available for high-rise and strata buildings.
Commercial Buildings and Retail Stores
Continental heat pump and AC repair in commercial buildings, including retail stores, with service scheduled around your business hours where possible.
Common Continental Heat Pump Problems We Repair
Continental central systems use proven split-system components. These are several of the faults our technicians diagnose and repair.
Contactor and Capacitor Failure
A failed contactor or run capacitor is a common reason an outdoor unit will not start or hums without running. We confirm the failed part before quoting.
Reversing Valve Faults
The reversing valve switches the heat pump between heating and cooling. When it or its solenoid coil fails, the system can get stuck in one mode. We test the valve and controls before quoting.
Defrost Control Issues
In Vancouver's damp winters, a faulty defrost board or sensor can let ice build on the outdoor coil. We test the defrost control and restore normal winter operation.
Outdoor Fan Motor Failure
A seized or noisy condenser fan motor leaves the system running without moving heat properly. We test electrical draw before replacing the motor.
Refrigerant Leaks and Low Charge
Low charge from a coil or line-set leak reduces heating and cooling output. We find the source and, when the leak is repairable, complete the approved repair and restore the charge to the manufacturer's specification. If repair is not practical, we explain the options in writing.
Control and Wiring Faults
Tripped breakers, blown low-voltage fuses and loose connections cause many no-start calls. We trace the electrical fault and repair it at the source.
Continental Systems We Repair
Vanheat Services repairs Continental central heating and cooling systems across Metro Vancouver, and also services other heat pump and AC brands. Continental is a Wolf Steel Ltd. HVAC brand based in Barrie, Ontario. Its central heat pumps carry CS series model numbers, such as the CS18 Series, while CT Series model numbers are central air conditioners. Give us the model and serial number from the outdoor unit when you book so we can identify the equipment and parts requirements; diagnosis and replacement recommendations are based on the specific model and matched indoor equipment.
Continental Central Heat Pumps
Central air-source heat pumps connected to existing ductwork. We repair compressor, reversing valve, defrost and control faults.
Continental Central Air Conditioners
Cooling-only central AC units. We diagnose contactor, capacitor, fan and refrigerant faults.
Dual Fuel Systems
Continental heat pumps paired with a gas furnace. We repair the heat pump side and switchover controls; furnace gas work is performed by certified, professional and bonded gas technicians licensed with Technical Safety BC. For qualifying residential properties, FortisBC offers a dual fuel rebate of up to $4,000, or up to $8,000 income-qualified, when a gas furnace at least 15 years old is replaced with a qualifying heat pump and gas furnace system installed on or after October 15, 2026. Eligibility and terms apply, FortisBC states that its dual fuel rebates cannot be combined with other FortisBC, provincial or federally funded rebate programs, and FortisBC determines final eligibility. See dual fuel system installation.
Matched Air Handlers and Coils
The indoor side of a Continental system: blower, control board and airflow faults that affect whole-home comfort.
Thermostat and Control Faults
Thermostat, low-voltage and control-board problems that stop an otherwise healthy Continental system from running correctly.
Coil and Airflow Problems
Dirty indoor and outdoor coils and restricted airflow are common causes of poor performance. We check coil condition and airflow when they are part of the fault.
How Our Continental Repair Service Works
Every Continental repair call follows the same sequence: diagnosis first, then repair pricing in writing, then approved repair work. For other heat pump brands, see our heat pump repair and installation service.
Call Any Time
Call (604) 281-4790 and tell us the symptom and your system type. Our emergency line is answered 24/7; the arrival window is confirmed when you book, and any applicable after-hours premium is quoted before work begins.
Diagnosis by a Red Seal Certified Technician
We check fault indicators, test relevant electrical and refrigerant conditions, inspect related components and assess defrost operation when the symptoms and operating conditions make it relevant. The diagnostic starts from $129 and is credited toward approved repair work.
Repair Pricing in Writing
After diagnosis, you receive an itemized written repair quote before approved repair work begins. Approved work is billed at the quoted price unless additional work is identified and separately authorized.
Approved Repair Completed
If you approve the repair and the part is available, we complete the work. Our trucks are stocked with common parts, so many common repairs can be completed on the first visit when the part is available.
Performance Check
We test the repaired system in the applicable operating mode or modes when equipment and outdoor conditions allow, and document the completed repair.
Why Vancouver Chooses Vanheat for Continental Repair
Serving residential, strata, high-rise and commercial clients across Metro Vancouver since 2008.
4.9 Stars, 270+ Reviews
Our rating is built on honest diagnostics and repairs that address the actual fault. Read our Google reviews.
Red Seal Certified HVAC Technicians
Heat pump and AC repairs are performed by Red Seal certified HVAC technicians.
Fault-Based Diagnostics
We test the system and confirm the failed component before quoting, instead of replacing parts by guesswork.
Local Since 2008
Head office in North Vancouver, serving Metro Vancouver since 2008, with technicians who know BC housing stock and coastal weather.
Trucks Stocked with Common Parts
Many common repairs can be completed on the first visit when the part is available. Continental-specific parts are ordered when required.
BBB Accredited and FortisBC Trade Ally
A BBB accredited business and FortisBC Trade Ally Network member, with head office in North Vancouver.
Continental Repair Across Metro Vancouver
Vanheat Services provides Continental repair for residential, strata, high-rise and commercial properties across Vancouver, the North Shore, the Tri-Cities and the South of Fraser.
Not sure if we cover your address? Call (604) 281-4790.
Continental Heat Pump & AC Repair Vancouver: FAQ
Is Continental a real HVAC brand?
Yes. Continental is a heating and cooling brand of Wolf Steel Ltd., the Canadian company behind Napoleon, based in Barrie, Ontario. Continental makes central heat pumps, central air conditioners, gas furnaces and matching indoor equipment, and Vanheat Services repairs them across Metro Vancouver.
How much does Continental heat pump repair cost in Vancouver?
Continental heat pump repair in Vancouver typically costs $250 to $1,200 depending on the fault. Contactor, capacitor and fan motor repairs sit toward the lower end, while reversing valve and compressor work run higher. The diagnostic starts from $129 and is credited toward approved repair work, and Vanheat Services provides an itemized written repair quote after diagnosis and before approved repair work begins. Call (604) 281-4790 to book.
My Continental heat pump is stuck in one mode. What is wrong?
A heat pump stuck in heating or cooling can be caused by a reversing valve or solenoid coil fault, a thermostat issue or another control problem. Our Red Seal certified HVAC technicians test the valve and the controls on site and quote the repair for the specific cause.
Why is my Continental heat pump icing up in winter?
Light frost during cold, damp weather is normal, and the defrost cycle should clear it. Persistent heavy ice can be associated with a defrost control or sensor fault, an outdoor fan problem, airflow conditions or a refrigerant issue. Switch the system to emergency or auxiliary heat if you have it, and book a diagnosis.
Do you stock Continental parts?
Our trucks are stocked with common heat pump and AC parts such as contactors, capacitors and fan motors, so many common repairs can be completed on the first visit when the part is available. Continental-specific boards and components are ordered when required, and we confirm expected timing with your written repair quote.
Do you repair Continental dual fuel systems?
Yes. A dual fuel system pairs a Continental heat pump with a gas furnace. Our Red Seal certified HVAC technicians repair the heat pump side and the switchover controls, and furnace gas work is performed by certified, professional and bonded gas technicians licensed with Technical Safety BC. For qualifying residential properties, FortisBC offers a dual fuel heating system rebate of up to $4,000, or up to $8,000 for income-qualified customers, when a gas furnace at least 15 years old is replaced with a qualifying heat pump and gas furnace system installed on or after October 15, 2026. Eligibility and terms apply, FortisBC states that its dual fuel rebates cannot be combined with other FortisBC, provincial or federally funded rebate programs, and FortisBC determines final eligibility.
Should I repair or replace my Continental system?
Repair versus replacement depends on the system's age, condition, repair scope, parts availability, efficiency, warranty status and replacement cost. Vanheat Services can provide a written repair quote and, when appropriate, a replacement estimate so you can compare the options before deciding.
Do you offer emergency Continental heat pump repair?
Yes. Our emergency line is answered 24/7 across Vancouver and Metro Vancouver, with arrival depending on technician availability, traffic and service area. The arrival window is confirmed when you book, and any applicable after-hours premium is quoted before work begins. Call (604) 281-4790.
Do you repair Continental heat pumps in strata, high-rise and commercial buildings?
Yes. Vanheat Services repairs Continental heat pump and AC systems in homes, townhouses, strata properties, high-rise buildings and commercial buildings, including retail stores, across Metro Vancouver, and works with strata councils and property managers on access, scheduling and documentation requirements. Heat pump installations are also available for high-rise and strata buildings.
Related Heat Pump and HVAC Services
We also repair other heat pump and AC brands across Metro Vancouver:
Heat Pump Repair and Installation
Heat pump repair and installation across Metro Vancouver for a wide range of brands. Repairs typically cost $250 to $1,200.
Heat Pump Replacement Vancouver
When repair no longer makes sense, request a free written replacement estimate.
HVAC Maintenance
Heat pump and HVAC maintenance to inspect system condition and help identify developing problems before each season.
Furnace Repair Vancouver
Continental furnace and dual fuel backup repair by licensed gas technicians.
Continental System Not Working? Call Any Time.
Red Seal certified HVAC technicians serving residential, strata, high-rise and commercial properties across Metro Vancouver, with an emergency line answered 24/7. Diagnostic credited to your repair, repair pricing in writing after diagnosis, and a 10-year parts and labour warranty on qualifying residential installations.
Call (604) 281-4790 Book a Service Call