Continental Heat Pump & AC Repair Vancouver
Continental Heat Pump, AC and Dual Fuel Repair for Residential, Strata, High-Rise and Commercial Properties
Vanheat Services repairs Continental heat pumps and air conditioners across Vancouver and Metro Vancouver, for residential, strata, high-rise and commercial properties. Continental is a heating and cooling brand of Wolf Steel Ltd., the Canadian company behind Napoleon, based in Barrie, Ontario. Our Red Seal certified HVAC technicians diagnose the fault before quoting: the diagnostic fee is credited toward your repair, and repair pricing is provided in writing after diagnosis and before approved repair work begins.
Whether your Continental outdoor unit will not start, is stuck in one mode or has iced over in winter, we find the cause first. Our emergency line is answered 24/7, and qualifying new installations include a 10-year parts and labour warranty.
Last updated October 11, 2026.
Call (604) 281-4790 Book a Service Call
Rated 4.9 Stars by 260+ Homeowners Across Metro Vancouver
Real reviews from 260+ customers across Metro Vancouver, from heat pump and AC maintenance and repairs to service for homes, strata and commercial properties.
"We live in Cyprus and have a rented commercial property in Vancouver. We had an issue with the VRF system two nights ago and called Vanheat Services for urgent help. Their crew showed up the very next day and fixed the rooftop unit very quickly. The price was also very reasonable. The Vanheat technicians were professional, reliable, and knowledgeable. We highly recommend Vanheat Services for commercial and strata properties."
"VanHeat Services recently completed maintenance on four systems at our home: the AC, air handler, tankless water heater, and HRV. Shaun was very knowledgeable, professional, and thorough... VanHeat Services is now our go-to company for maintaining the heating, cooling, and ventilation systems in our home."
"...the inspection was thorough enough to actually find another issue with the boiler system, which is required to keep the house warm in winter. Both issues were fixed within a few hours... I highly recommend this company if you are looking for quick service appointment and affordable price for parts or replacement."
"Technician was prompt, professional and friendly. Cost for annual servicing of our furnace and tankless water heater was reasonable. We will definitely be calling them again next year."
"Sean was amazing! Communicated all aspects of work. Thank you"
260+ reviews and counting
Residential, Strata, High-Rise and Commercial Continental Repair
Continental central systems are installed in every kind of Metro Vancouver property. We repair them in all of these settings.
Residential Homes
Continental central heat pumps, central air conditioners and dual fuel systems in detached homes and homes with suites.
Townhouses and Strata
Repairs coordinated with strata councils and property managers on access, scheduling and authorization, with the documentation managers typically need. See our strata HVAC services.
High-Rise Buildings
Heat pump and AC repair in high-rise buildings across Metro Vancouver. Heat pump installations are also available for high-rise and strata buildings.
Commercial Buildings and Retail Stores
Continental heat pump and AC repair in commercial buildings, including retail stores, with service scheduled around your business hours where possible.
Common Continental Heat Pump Problems We Repair
Continental central systems use proven split-system components. These are several of the faults our technicians diagnose and repair.
Contactor and Capacitor Failure
A failed contactor or run capacitor is a common reason an outdoor unit will not start or hums without running. We confirm the failed part before quoting.
Reversing Valve Faults
The reversing valve switches the heat pump between heating and cooling. When it or its solenoid coil fails, the system can get stuck in one mode. We test the valve and controls before quoting.
Defrost Control Issues
In Vancouver's damp winters, a faulty defrost board or sensor can let ice build on the outdoor coil. We test the defrost control and restore normal winter operation.
Outdoor Fan Motor Failure
A seized or noisy condenser fan motor leaves the system running without moving heat properly. We test electrical draw before replacing the motor.
Refrigerant Leaks and Low Charge
Low charge from a coil or line-set leak reduces heating and cooling output. We find the source and, when the leak is repairable, complete the approved repair and restore the charge to the manufacturer's specification. If repair is not practical, we explain the options in writing.
Control and Wiring Faults
Tripped breakers, blown low-voltage fuses and loose connections cause many no-start calls. We trace the electrical fault and repair it at the source.
Continental Systems We Repair
Vanheat Services repairs Continental central heating and cooling systems across Metro Vancouver, and services most major heat pump and AC brands beyond Continental.
Continental Central Heat Pumps
Central air-source heat pumps connected to existing ductwork. We repair compressor, reversing valve, defrost and control faults.
Continental Central Air Conditioners
Cooling-only central AC units. We diagnose contactor, capacitor, fan and refrigerant faults.
Dual Fuel Systems
Continental heat pumps paired with a gas furnace. We repair the heat pump side and switchover controls; furnace gas work is performed by certified, professional and bonded gas technicians licensed with Technical Safety BC. FortisBC is re-introducing its dual fuel rebate effective October 15, 2026: up to $4,000, or up to $8,000 income-qualified, when replacing a gas furnace at least 15 years old. Eligibility and terms apply.
Matched Air Handlers and Coils
The indoor side of a Continental system: blower, control board and airflow faults that affect whole-home comfort.
Thermostat and Control Faults
Thermostat, low-voltage and control-board problems that stop an otherwise healthy Continental system from running correctly.
Coil and Airflow Problems
Dirty indoor and outdoor coils and restricted airflow are common causes of poor performance. We check coil condition and airflow when they are part of the fault.
How Our Continental Repair Service Works
Every Continental repair call follows the same sequence: diagnosis first, then repair pricing in writing, then approved repair work. For all brands, see our heat pump repair and installation service.
Call Any Time
Call (604) 281-4790 and tell us the symptom and your system type. Our emergency line is answered 24/7, including nights, weekends and statutory holidays; the arrival window is confirmed when you book, and any applicable after-hours premium is quoted before work begins.
Diagnosis by a Red Seal Certified Technician
We check fault indicators, test relevant electrical and refrigerant conditions, inspect related components and assess defrost operation when the symptoms and operating conditions make it relevant. The diagnostic fee is credited toward your repair if you proceed.
Repair Pricing in Writing
After diagnosis, you receive an itemized written repair quote before approved repair work begins. Approved work is billed at the quoted price.
Approved Repair Completed
If you approve the repair and the part is available, we complete the work. Our trucks are stocked with common parts, so many common repairs can be completed on the first visit when the part is available.
Performance Check
We test the repaired system in the applicable operating mode or modes when equipment and outdoor conditions allow, and document the completed repair.
Why Vancouver Chooses Vanheat for Continental Repair
Serving residential, strata, high-rise and commercial clients across Metro Vancouver since 2008.
4.9 Stars, 260+ Reviews
Our rating is built on honest diagnostics and repairs that address the actual fault. Read our Google reviews.
Red Seal Certified HVAC Technicians
Heat pump and AC repairs are performed by Red Seal certified HVAC technicians.
Fault-Based Diagnostics
We test the system and confirm the failed component before quoting, instead of replacing parts by guesswork.
Local Since 2008
Head office in North Vancouver, serving Metro Vancouver since 2008, with technicians who know BC housing stock and coastal weather.
Trucks Stocked with Common Parts
Many common repairs can be completed on the first visit when the part is available. Continental-specific parts are ordered when required.
BBB A+ and FortisBC Trade Ally
A BBB Accredited Business with an A+ rating and a FortisBC Trade Ally Network member, with head office in North Vancouver.
Continental Repair Across Metro Vancouver
Vanheat Services provides Continental repair for residential, strata, high-rise and commercial properties across Vancouver, the North Shore, the Tri-Cities and the South of Fraser.
Not sure if we cover your address? Call (604) 281-4790.
Continental Heat Pump & AC Repair Vancouver: FAQ
Is Continental a real HVAC brand?
Yes. Continental is a heating and cooling brand of Wolf Steel Ltd., the Canadian company behind Napoleon, based in Barrie, Ontario. Its central heat pumps, air conditioners and furnaces are designed for Canadian climates, and Vanheat Services repairs them across Metro Vancouver.
How much does Continental heat pump repair cost in Vancouver?
Continental heat pump repair in Vancouver typically costs $250 to $1,200 depending on the fault. Contactor, capacitor and fan motor repairs sit toward the lower end, while reversing valve and compressor work run higher. The diagnostic fee is credited toward your repair, and Vanheat Services provides an itemized written repair quote after diagnosis and before approved repair work begins. Call (604) 281-4790 to book.
My Continental heat pump is stuck in one mode. What is wrong?
A heat pump stuck in heating or cooling can be caused by a reversing valve or solenoid coil fault, a thermostat issue or another control problem. Our Red Seal certified HVAC technicians test the valve and the controls on site and quote the repair for the specific cause.
Why is my Continental heat pump icing up in winter?
Light frost during cold, damp weather is normal, and the defrost cycle should clear it. Persistent heavy ice can be associated with a defrost control or sensor fault, an outdoor fan problem, airflow conditions or a refrigerant issue. Switch the system to emergency or auxiliary heat if you have it, and book a diagnosis.
Do you stock Continental parts?
Our trucks are stocked with common heat pump and AC parts such as contactors, capacitors and fan motors, so many common repairs can be completed on the first visit when the part is available. Continental-specific boards and components are ordered when required, and we confirm expected timing with your written repair quote.
Do you repair Continental dual fuel systems?
Yes. A dual fuel system pairs a Continental heat pump with a gas furnace. Our Red Seal certified HVAC technicians repair the heat pump side and the switchover controls, and furnace gas work is performed by certified, professional and bonded gas technicians licensed with Technical Safety BC. FortisBC is re-introducing its dual fuel heating system rebate effective October 15, 2026: up to $4,000, or up to $8,000 for income-qualified customers, when a gas furnace at least 15 years old is replaced with a qualifying heat pump and gas furnace system. Eligibility and terms apply.
Should I repair or replace my Continental system?
The common guide is the 50 percent rule: if a major repair quote exceeds roughly half the cost of replacement on an older system, replacement may deliver better long-term value, particularly once rebate eligibility is factored in. Vanheat Services provides both a repair quote and a replacement quote in writing so you can compare them.
Do you offer emergency Continental heat pump repair?
Yes. Our emergency line is answered 24/7 across Vancouver and Metro Vancouver, including nights, weekends and statutory holidays, with arrival depending on technician availability, traffic and service area. The arrival window is confirmed when you book, and any applicable after-hours premium is quoted before work begins. Call (604) 281-4790.
Do you repair Continental heat pumps in strata, high-rise and commercial buildings?
Yes. Vanheat Services repairs Continental heat pump and AC systems in homes, townhouses, strata properties, high-rise buildings and commercial buildings, including retail stores, across Metro Vancouver, and works with strata councils and property managers on access, scheduling and documentation requirements. Heat pump installations are also available for high-rise and strata buildings.
Related Heat Pump and HVAC Services
We also repair other major heat pump and AC brands across Metro Vancouver:
Heat Pump Repair and Installation
All-brand heat pump repair and installation across Metro Vancouver. Repairs typically $250 to $1,200.
Heat Pump Replacement Vancouver
When repair no longer makes sense, request a free written replacement estimate.
Heat Pump Maintenance Vancouver
Heat pump maintenance to inspect system condition and help identify developing problems before the heating season.
Furnace Repair Vancouver
Continental furnace and dual fuel backup repair by licensed gas technicians.
Continental System Not Working? Call Any Time.
Red Seal certified HVAC technicians serving residential, strata, high-rise and commercial properties across Metro Vancouver, with an emergency line answered 24/7. Diagnostic credited to your repair, repair pricing in writing after diagnosis, and a 10-year parts and labour warranty on qualifying new installations.
Call (604) 281-4790 Book a Service Call